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25-09-2017 04:35:13
JOOM::GALLERY::FORUMJoomGallery 2.x ACLBackend / AdministrationSolved Topics: Backend / AdministrationCan't see image manager
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winnetouch
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« on: 07-04-2013 22:29:35 »

Hello.

I have a problem with image manager. I can't bring it :P. All I get is a blank screen whenever I click on the icon, or any menu item (hence I tried all possible paths to reach it). I also tried clearng the cache and it still doesn't work. I'm doing a diagnostic now but it's taking so long I decided to post this before it finishes since maybe someone already encountered a similar problem and knows the solution.

Maybe it should be noted that I have A LOT of images in my galleries (at least 4g worth if not more) so...
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Chraneco
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« Reply #1 on: 07-04-2013 22:40:09 »

Hi,

which version of the gallery are you using exactly?

Do any error messages appear in image manager after setting 'Error Reporting' in global configuration of Joomla! to 'Maximum'?

Regards
Chraneco
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winnetouch
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« Reply #2 on: 07-04-2013 23:45:36 »

I'm using 2.1.3

I'll check the errors when my diagnostic finishes. It'll take another hour or so :P
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winnetouch
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« Reply #3 on: 08-04-2013 00:03:09 »

Ok... Here we go.

I'm using joomgallery 2.1.3

When I ran the diagnostic I got a load of orphaned folder that I removed. I also got errors regarding some images that I know I had an issue with when I migrated the galleries. I get the following error when I try to delete these images:

Code:
Could not delete data stored in the database of the image with ID 12562.
Could not delete data stored in the database of the image with ID 12563.
Could not delete data stored in the database of the image with ID 12564.
Could not delete data stored in the database of the image with ID 12565.
Could not delete data stored in the database of the image with ID 12566.
Could not delete data stored in the database of the image with ID 12567.
Could not delete data stored in the database of the image with ID 12568.
Could not delete data stored in the database of the image with ID 12569.
Could not delete data stored in the database of the image with ID 12570.
Could not delete data stored in the database of the image with ID 12571.
Could not delete data stored in the database of the image with ID 12572.
Could not delete data stored in the database of the image with ID 12573.
Could not delete data stored in the database of the image with ID 12574.
Could not delete data stored in the database of the image with ID 12575.
Could not delete data stored in the database of the image with ID 12576.
Could not delete data stored in the database of the image with ID 12577.
Could not delete data stored in the database of the image with ID 12578.
Could not delete data stored in the database of the image with ID 12579.
Could not delete data stored in the database of the image with ID 12580.
Could not delete data stored in the database of the image with ID 12581.
Could not delete data stored in the database of the image with ID 12582.
Could not delete data stored in the database of the image with ID 12583.
Could not delete data stored in the database of the image with ID 12584.
Could not delete data stored in the database of the image with ID 12585.
Could not delete data stored in the database of the image with ID 12586.
Could not delete data stored in the database of the image with ID 12587.
Could not delete data stored in the database of the image with ID 12588.
Could not delete data stored in the database of the image with ID 12589.
Could not delete data stored in the database of the image with ID 12590.
Could not delete data stored in the database of the image with ID 12591.
Could not delete data stored in the database of the image with ID 12592.
Could not delete data stored in the database of the image with ID 12593.
Could not delete data stored in the database of the image with ID 12594.
Could not delete data stored in the database of the image with ID 12595.
Could not delete data stored in the database of the image with ID 12596.
Could not delete data stored in the database of the image with ID 12597.
Could not delete data stored in the database of the image with ID 12598.
Could not delete data stored in the database of the image with ID 12599.
Could not delete data stored in the database of the image with ID 12600.
Could not delete data stored in the database of the image with ID 12601.
Could not delete data stored in the database of the image with ID 12602.
Could not delete data stored in the database of the image with ID 12603.
Could not delete data stored in the database of the image with ID 12604.
Could not delete data stored in the database of the image with ID 12605.
Could not delete data stored in the database of the image with ID 12606.
Could not delete data stored in the database of the image with ID 12607.
Could not delete data stored in the database of the image with ID 12608.
Could not delete data stored in the database of the image with ID 12609.
Could not delete data stored in the database of the image with ID 12610.
Could not delete data stored in the database of the image with ID 12611.
Could not delete data stored in the database of the image with ID 12612.
Could not delete data stored in the database of the image with ID 12613.
Could not delete data stored in the database of the image with ID 12614.
Could not delete data stored in the database of the image with ID 12615.
Could not delete data stored in the database of the image with ID 12616.
Could not delete data stored in the database of the image with ID 12617.
Could not delete data stored in the database of the image with ID 12618.
Could not delete data stored in the database of the image with ID 12619.
Could not delete data stored in the database of the image with ID 12620.
Could not delete data stored in the database of the image with ID 12621.
Could not delete data stored in the database of the image with ID 12622.
Could not delete data stored in the database of the image with ID 12623.
Could not delete data stored in the database of the image with ID 12624.
Could not delete data stored in the database of the image with ID 12625.
Could not delete data stored in the database of the image with ID 12626.
Could not delete data stored in the database of the image with ID 12627.
Could not delete data stored in the database of the image with ID 12628.
Could not delete data stored in the database of the image with ID 12629.
Could not delete data stored in the database of the image with ID 12630.
Could not delete data stored in the database of the image with ID 12631.
Could not delete data stored in the database of the image with ID 12632.
Could not delete data stored in the database of the image with ID 12633.
Could not delete data stored in the database of the image with ID 12634.
Could not delete data stored in the database of the image with ID 12635.
Could not delete data stored in the database of the image with ID 12636.
Could not delete data stored in the database of the image with ID 12637.
Could not delete data stored in the database of the image with ID 12638.
Could not delete data stored in the database of the image with ID 12639.
Could not delete data stored in the database of the image with ID 12640.
Could not delete data stored in the database of the image with ID 12641.
Could not delete data stored in the database of the image with ID 12642.
Could not delete data stored in the database of the image with ID 12643.
Could not delete data stored in the database of the image with ID 12644.
Could not delete data stored in the database of the image with ID 12645.
Could not delete data stored in the database of the image with ID 12646.
Could not delete data stored in the database of the image with ID 12647.
Could not delete data stored in the database of the image with ID 12648.
Could not delete data stored in the database of the image with ID 12649.
Could not delete data stored in the database of the image with ID 12650.
Could not delete data stored in the database of the image with ID 12651.
Could not delete data stored in the database of the image with ID 12652.
Could not delete data stored in the database of the image with ID 12653.
Could not delete data stored in the database of the image with ID 12654.
Could not delete data stored in the database of the image with ID 12655.
Could not delete data stored in the database of the image with ID 12656.
Could not delete data stored in the database of the image with ID 12657.
Could not delete data stored in the database of the image with ID 12658.
Could not delete data stored in the database of the image with ID 12659.
Could not delete data stored in the database of the image with ID 12660.
Could not delete data stored in the database of the image with ID 12661.
Could not delete data stored in the database of the image with ID 12662.
Could not delete data stored in the database of the image with ID 12663.
Could not delete data stored in the database of the image with ID 12664.
Could not delete data stored in the database of the image with ID 12665.
Could not delete data stored in the database of the image with ID 12666.
Could not delete data stored in the database of the image with ID 12667.
Could not delete data stored in the database of the image with ID 12668.
Could not delete data stored in the database of the image with ID 12669.
Could not delete data stored in the database of the image with ID 12670.
Could not delete data stored in the database of the image with ID 12671.
Could not delete data stored in the database of the image with ID 12672.
Could not delete data stored in the database of the image with ID 12673.
Could not delete data stored in the database of the image with ID 12674.
Could not delete data stored in the database of the image with ID 12675.
Could not delete data stored in the database of the image with ID 12676.
Could not delete data stored in the database of the image with ID 12677.
Could not delete data stored in the database of the image with ID 12678.
Could not delete data stored in the database of the image with ID 12679.
Could not delete data stored in the database of the image with ID 12680.
Could not delete data stored in the database of the image with ID 12681.
Could not delete data stored in the database of the image with ID 12682.
Could not delete data stored in the database of the image with ID 12683.
Could not delete data stored in the database of the image with ID 12684.
Could not delete data stored in the database of the image with ID 12685.
Could not delete data stored in the database of the image with ID 12686.
Could not delete data stored in the database of the image with ID 12687.
Could not delete data stored in the database of the image with ID 12688.
Could not delete data stored in the database of the image with ID 12689.
Could not delete data stored in the database of the image with ID 12690.
Could not delete data stored in the database of the image with ID 12691.
Could not delete data stored in the database of the image with ID 12692.
Could not delete data stored in the database of the image with ID 12693.
Could not delete data stored in the database of the image with ID 12694.
Could not delete data stored in the database of the image with ID 12695.
Could not delete data stored in the database of the image with ID 12696.
Could not delete data stored in the database of the image with ID 12697.
Could not delete data stored in the database of the image with ID 12698.
Could not delete data stored in the database of the image with ID 12699.
Could not delete data stored in the database of the image with ID 12700.
Could not delete data stored in the database of the image with ID 12701.
Could not delete data stored in the database of the image with ID 12702.
Could not delete data stored in the database of the image with ID 12703.
Could not delete data stored in the database of the image with ID 12704.
Could not delete data stored in the database of the image with ID 12705.
Could not delete data stored in the database of the image with ID 12706.
Could not delete data stored in the database of the image with ID 12707.
Could not delete data stored in the database of the image with ID 12708.
Could not delete data stored in the database of the image with ID 12709.
Could not delete data stored in the database of the image with ID 12710.
Could not delete data stored in the database of the image with ID 12711.
Could not delete data stored in the database of the image with ID 12712.
Could not delete data stored in the database of the image with ID 12713.
Could not delete data stored in the database of the image with ID 12714.
Could not delete data stored in the database of the image with ID 12715.
Could not delete data stored in the database of the image with ID 12716.
Could not delete data stored in the database of the image with ID 12717.
Could not delete data stored in the database of the image with ID 12718.
Could not delete data stored in the database of the image with ID 12719.
Could not delete data stored in the database of the image with ID 12720.
Could not delete data stored in the database of the image with ID 12721.
Could not delete data stored in the database of the image with ID 12722.
Could not delete data stored in the database of the image with ID 12723.
Could not delete data stored in the database of the image with ID 12724.
Could not delete data stored in the database of the image with ID 12725.
Could not delete data stored in the database of the image with ID 12726.
Could not delete data stored in the database of the image with ID 12727.
Could not delete data stored in the database of the image with ID 12728.
Could not delete data stored in the database of the image with ID 12729.
Could not delete data stored in the database of the image with ID 12730.
Could not delete data stored in the database of the image with ID 12731.
Could not delete data stored in the database of the image with ID 12732.
Could not delete data stored in the database of the image with ID 12733.
Could not delete data stored in the database of the image with ID 12734.
Could not delete data stored in the database of the image with ID 12735.
Could not delete data stored in the database of the image with ID 12736.
Could not delete data stored in the database of the image with ID 12737.
Could not delete data stored in the database of the image with ID 12738.
Could not delete data stored in the database of the image with ID 12739.
Could not delete data stored in the database of the image with ID 12740.
Could not delete data stored in the database of the image with ID 12741.
Could not delete data stored in the database of the image with ID 12742.
Could not delete data stored in the database of the image with ID 12743.
Could not delete data stored in the database of the image with ID 12744.
Could not delete data stored in the database of the image with ID 12745.
Could not delete data stored in the database of the image with ID 12746.
Could not delete data stored in the database of the image with ID 12747.
Could not delete data stored in the database of the image with ID 12748.
Could not delete data stored in the database of the image with ID 12749.
Could not delete data stored in the database of the image with ID 12750.
Could not delete data stored in the database of the image with ID 12751.
Could not delete data stored in the database of the image with ID 12752.
Could not delete data stored in the database of the image with ID 12753.
Could not delete data stored in the database of the image with ID 12754.
Could not delete data stored in the database of the image with ID 12755.
Could not delete data stored in the database of the image with ID 12756.
Could not delete data stored in the database of the image with ID 12757.
Could not delete data stored in the database of the image with ID 12758.
Could not delete data stored in the database of the image with ID 12759.
Could not delete data stored in the database of the image with ID 12760.
Could not delete data stored in the database of the image with ID 12761.
Could not delete data stored in the database of the image with ID 12762.
Could not delete data stored in the database of the image with ID 12763.
Could not delete data stored in the database of the image with ID 12764.
Could not delete data stored in the database of the image with ID 12765.
Could not delete data stored in the database of the image with ID 12766.
Could not delete data stored in the database of the image with ID 12767.
Could not delete data stored in the database of the image with ID 12768.
Could not delete data stored in the database of the image with ID 12769.
Could not delete data stored in the database of the image with ID 12770.
Could not delete data stored in the database of the image with ID 12771.
Could not delete data stored in the database of the image with ID 12772.
Could not delete data stored in the database of the image with ID 12773.
Could not delete data stored in the database of the image with ID 12774.
Could not delete data stored in the database of the image with ID 12775.
Could not delete data stored in the database of the image with ID 12776.
Could not delete data stored in the database of the image with ID 12777.

Also regarding the error message when set to maximum I get the following:

 Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 30720 bytes) in /srv/htdocs/users.skavt.net/maribor1/www/libraries/joomla/html/pagination.php on line 311

I'm far from being an expert but this seems to be a memory problem. I googled this a bit and searched the forums but all the links to the fixes are either dead or for the older versions of joomgallery.
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Chraneco
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« Reply #4 on: 08-04-2013 11:51:22 »

Hi,

regarding the images that could not be deleted: If there was a problem during migration, most probably the asset entries in the database could not be created. Then, you will have to delete these image data sets in the database manually using PhpMyAdmin or something like that.

Regarding the memory problem: It seems that you have that much images in your gallery, so that it exceeds the memory limit. Please ask your hoster to increase the 'memory_limit' setting of PHP.

How many images do you have in your gallery?

We are constantly trying to improve performance of very big galleries, but unfortunately there aren't many people having such big galleries, so testing is hard.

Regards
Chraneco
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winnetouch
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« Reply #5 on: 08-04-2013 15:44:02 »

and where in the database would I find the image data sets...

I also found out why I wasn't getting the images. When I deleted my browsing history the images displayed again, but then I set the list to show all the pictures (yeah I know that was stupid) the image manager doesn't show again.
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Chraneco
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« Reply #6 on: 08-04-2013 15:53:22 »

Hi,

alright, so the memory_limit problem should be solved with that.

You can find the image data sets in table #__joomgallery. They are identified by their IDs (first column which ist called 'id').

Regards
Chraneco
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winnetouch
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« Reply #7 on: 08-04-2013 19:42:57 »

Issues solved  Grin

Deleted the data from the tables and uploaded the gallery again. Now everything works as it should.

Thank you :)
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Chraneco
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« Reply #8 on: 08-04-2013 22:11:01 »

Hi,

alright, thanks for the feedback!

Regards
Chraneco
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